1. Warranty Coverage

Our standard warranty covers defects in material or workmanship under normal use for a period of 12 months from the date of purchase. If a product is found to be defective within this period, we will offer a repair, replacement, or refund as applicable.

2. What is Covered?

  • Defects in Material or Workmanship: Our warranty covers issues such as broken stitching, cracked or faulty parts, and structural failures caused by manufacturing defects.
  • Product Failure Under Normal Use: If a product fails during normal usage in climbing activities, we will assess the damage and determine if it qualifies for warranty service.

3. What is Not Covered?

The following conditions are not covered under our warranty:

  • Wear and Tear: Our products are designed to withstand the rigors of climbing, but natural wear from regular use (e.g., scratches, fading, and minor abrasions) is not covered.
  • Improper Use or Abuse: Products damaged due to improper use, misuse, or abuse (such as using a climbing rope for purposes other than climbing) are not eligible for warranty claims.
  • Accidental Damage: Any damage resulting from accidents, such as dropping or impact-related failures, is not covered under this warranty.
  • Alterations: Products that have been altered, modified, or repaired by anyone other than authorized personnel are not covered.
  • Environmental Damage: Damage caused by exposure to harsh conditions (extreme weather, prolonged UV exposure, chemicals, etc.) is not covered.

4. How to Make a Warranty Claim

If you believe your product is defective and qualifies for warranty service, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@kryvix.xyz with the following information:
    • A detailed description of the issue
    • Clear photos or videos showing the defect
    • Proof of purchase (receipt or order number)
    • Your contact details
  2. Assessment: Our team will assess the warranty claim and determine whether the product is eligible for repair, replacement, or refund.
  3. Resolution: If the claim is approved, we will provide instructions for returning the defective product (if required) and send you a replacement or process a refund, as appropriate.

5. Warranty Limitations

  • This warranty is non-transferable and applies only to the original purchaser.
  • Kryvix.xyz reserves the right to reject warranty claims if the product has been used in ways that do not comply with the product’s intended purpose.

6. Exclusions

This warranty does not affect your statutory rights under local consumer protection laws. Any legal rights you have as a consumer are not limited by this policy.

7. Additional Information

For questions regarding the warranty or specific issues with our products, please contact our customer support team. We are always happy to assist you and ensure that your climbing experience remains safe and enjoyable.

8. Contact Information